5th Edition
Paperback (11 Jan 1999)
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
| ISBN: | 9781578200467 |
| Publisher: | CRC Press |
| Imprint: | CRC Press |
| Pub date: | 11 Jan 1999 |
| Edition: | 5th Edition |
| DEWEY: | 658.84 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 142 |
| Weight: | 212g |
| Height: | 230mm |
| Width: | 153mm |
| Spine width: | 8mm |
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