Paperback (31 Oct 1996)
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This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
| ISBN: | 9781557865052 |
| Publisher: | Wiley |
| Imprint: | John Wiley & Sons, Inc. |
| Pub date: | 31 Oct 1996 |
| DEWEY: | 658.401 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 286 |
| Weight: | 499g |
| Height: | 216mm |
| Width: | 140mm |
| Spine width: | 21mm |
