Paperback (04 Jul 2002)
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Out of stock
The days of poor service are supposedly over. The publication of Robert Craven's manual on customer relations and expectations reveals that poor service is still an issue which the author addresses in a candid and open comprehensive manner.
Our list is a diverse and far-reaching one. Primarily a non-fiction house, we publish across a broad range of subjects from popular science, humour and biography to health and lifestyle, TV tie-ins, sport and reference. We also publish a small dark-fiction list and series fiction. Our aim is to publish innovative, high-quality and commercial titles that make a difference. We also have a strong and exciting backlist containing names such as Charles Bukowski and Spike Milligan.
| ISBN: | 9780753506882 |
| Publisher: | Ebury Publishing |
| Imprint: | Virgin Books |
| Pub date: | 04 Jul 2002 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 192 |
| Weight: | 220g |
| Height: | 212mm |
| Width: | 133mm |
| Spine width: | 16mm |
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