Publisher's Synopsis
Business process management refers to that branch of operations management which deals with the management and optimization of a firm's business processes. It is used to make organizations more capable, efficient and effective to change. This book provides comprehensive insights into the field of business process management. It attempts to understand the multiple branches that fall under this discipline and how such concepts have practical applications. Such selected concepts that redefine this subject area have been presented in it. Different approaches, evaluations and methodologies have been included in it. This textbook is a complete source of knowledge on the present status of this important field.
