Publisher's Synopsis
"I would have very much appreciated this book during our Baldrige journey. I encourage you to use it to accelerate your journey You will find it incredibly rewarding!"
—David Spong, President, Boeing Aerospace Support (retired) – The only leader to win Baldrige in two different sectors (Manufacturing 1998 and Service 2003).
For more information visit: www.baldrigeusersguide.com
For New Users: "This book provides anyone who uses the Baldrige Criteria with a better understanding of the linkages among elements and how to leverage their improvement initiatives."
—Joe Muzikowski, Vice President, Business Processes, Solvay America (Former Chair, Baldrige Panel of Judges 2001–2002)
"Finally, an easy to use manual that examines the concepts of organizational assessment and diagnosis with straightforward tools to apply toward achieving measurable improvements immediately! Latham and Vinyard offer a balance between theoretical and practical approaches to organizational diagnosis and intervention, with special emphasis on the impact of the leaders role in determining healthy directions for a changing organization."
—Richard Schuttler, PhD, Former Dean, School of Advanced Studies, University of Phoenix
For Advanced Users:
"Their Diagnosis–Design–Transformation structure transcends traditional application of Baldrige′s Performance Excellence Criteria using Categories and Items. It is written for ease–of–use by business leaders and experienced quality and operational practitioners. It is clear that organizations, both those examining Baldrige Criteria use for the first time as well as organizations seasoned in criteria application, will quickly find business value by looking through the unique lens offered in this book."
—Jim Zurn, Senior Manager, Corporate Operational Excellence, Intel Corporation
For Leaders:
"This book gives leaders a systematic tool to design their approach to performance excellence. It gives a visual step–by–step understanding of the relationships within one of the most successful business models of our time."
—David Branch, Chairman/President, Branch–Smith Printing, 2002 Baldrige Winner
"Organizational Diagnosis, Design, and Transformation applies a process approach toward understanding the application of Baldrige criteria on any type and size organization in a non–Threatening manner. The use of examples and work–sheets throughout makes this a practical tool and brings the criteria to life. Mr. Vinyard and Dr. Latham are leaders who have written a hands–on text for leaders."
—Steven Hoisington, Senior Vice President, Operational Excellence and Quality, Exel, GFM
