Paperback (05 Feb 2002)
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In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need
| ISBN: | 9781578201020 |
| Publisher: | CRC Press |
| Imprint: | CRC Press |
| Pub date: | 05 Feb 2002 |
| Language: | English |
| Number of pages: | 285 |
| Weight: | 494g |
| Height: | 227mm |
| Width: | 154mm |
| Spine width: | 19mm |
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