Publisher's Synopsis
As a patient, you want to be the owner of your health care, not just a by-product of a broken health care system. Patient-Centered Care has taken top priority in collaborative discussions of the quality provision of healthcare. Has the true meaning of patient-centered care become lost in the rhetoric? In this book, I examine practical approaches for embedding compassion in healthcare delivery and organizational culture to meet the patient's desire for empathic human interactions. This book will open the door of opportunity for global healthcare organizations to promote patient safety and patient-centered care as organizational guiding.
