Publisher's Synopsis
Runde and Flanagan once said the better able team members are to engage, speak, listen, hear, interpret and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it. And Dale Carnegie reminds us when dealing with people, remember, you're not dealing with creatures of logic, but creatures of emotion. Handling conflicts in the workplace can be an intimidating and unattractive prospect. But handling them badly or not handling them at all is sure to make things even worse. Conflicts, whether they involve you or whether they're among other members of your team can seriously damage your organization's climate if not dealt with right away. But how do we properly resolve conflicts and disputes in a way that minimizes dissatisfaction from both parties and positively impacts our organization? In this course, we're going to teach you how to do exactly that.
