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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

1st edition

Paperback (01 Jan 1999)

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Publisher's Synopsis

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h.

Book information

ISBN: 9781578200269
Publisher: CRC Press
Imprint: CRC Press
Pub date:
Edition: 1st edition
DEWEY: 658.812
DEWEY edition: 22
Language: English
Number of pages: 137
Weight: 226g
Height: 157mm
Width: 229mm
Spine width: 9mm