Publisher's Synopsis
Learn how to install, operate, and extend this popular help desk ticketing open source .Net Core Angular application.ADefHelpDesk implements all the standard features of a conventional Help Desk program and introduces unlimited nested Tags and easy-to-use search to provide for most customization needs.In addition, ADefHelpDesk features a full REST-based API that exposes all the functionality to allow you to incorporate it with any external application.Chapter 1: Why I created ADefHelpDeskChapter 2: Installing and UpgradingChapter 3: Using ADefHelpDeskChapter 4: AdministrationChapter 5: Administration SettingsChapter 6: Integrations - Creating a .Net Core Web Application to Create a Ticket - Creating an Azure Function to Retrieve Emails and Create Tickets - Creating a Bot to Search Help Desk TicketsChapter 7: Technical - Class Diagram - Data Dictionary
