Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

Paperback (01 Jun 2002)

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Book information

ISBN: 9780970950789
Publisher: ICMI Press (International Customer Management
Pub date:
Number of pages: 375
Weight: 694g
Height: 229mm
Width: 155mm
Spine width: 26mm