How to Listen So That People Talk

How to Listen So That People Talk - Overcoming Common Problems Series

Paperback (01 Jun 2006)

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Publisher's Synopsis

People often assume that listening is easy, yet, it's the least understood communication skill, as well as the most used. We spend 9 per cent of our time writing, 16 per cent reading, 35 per cent talking and 40 per cent listening, yet many of us make little effort to learn or develop listening skills. Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; establishing rapport and setting boundaries; body language; how to respond, with and without words; taking risks and expressing feelings; and giving feedback.

Book information

ISBN: 9780859699693
Publisher: John Murray Press
Imprint: Sheldon Press
Pub date:
DEWEY: 302.2242
DEWEY edition: 22
Language: English
Number of pages: 122
Weight: 170g
Height: 215mm
Width: 139mm
Spine width: 12mm