Paperback (01 Dec 2004)
Not available for sale
Includes delivery to the United States
Out of stock
'In When Customers Talk', the third volume in his customer service series, Gross partners with consumer researcher Joe Pilotta from BIGresearch to draw conclusions for frontline retailers and managers based on the insights of 100,000 retail customers.
| ISBN: | 9780793195190 |
| Publisher: | Dearborn |
| Imprint: | Dearborn |
| Pub date: | 01 Dec 2004 |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 224 |
| Weight: | 317g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 12mm |
