Publisher's Synopsis
This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analysing and redesigning an organisation's resources and operations, workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organisation, as well as detailed coverage of workflow modelling with Petri nets. Because Petri nets make definitions easier for non-experts to understand, they facilitate communication between designers and users. The book includes a chapter of case studies, review exercises and a glossary.
