Book (30 Sep 1992)
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"Total Quality Service" is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.
| ISBN: | 9780139233920 |
| Publisher: | Prentice Hall Canada |
| Imprint: | Prentice Hall Canada |
| Pub date: | 30 Sep 1992 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 258 |
| Weight: | 579g |
| Height: | 227mm |
| Width: | 152mm |
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