5000 results for John A Czepiel
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Anchor for 1 page of results
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The Service Encounter
Book
Published 01 Jan 1985 -
The Services Challenge
Paperback
Published 01 Jan 1987 -
Competitive Marketing Strategy
Book
Published 28 Jan 1992 -
Competitive Marketing Strategy
Paperback
Published 01 Apr 1995 -
Managing Customer Satisfaction ...
Paperback