Publisher's Synopsis
Strange isn't it. You have spent years acquiring your trade, your vocation or your profession and you're good at it. Now you're rewarded by being thrown or promoted into a leadership role for which you've had little or NO training. Seems absurd that in this day and age that we still follow such an archaic practice. This book shows how to avoid the pitfalls and traps, and instead, how to step up in the new leadership role knowing what to watch out for and what to do and how to do it.
You will discover:
- What to do given that you're being watched
- How you introduce yourself to your new group even if you've been part the group previously
- How to keep a professional gap as a leader
- What leadership is really about
- The differences between leaders and managers
- What the characteristics of real leadership are
- How you know yourself as a leader
- The role of emotional intelligence
- How to understand human behaviour
- How to communicate effectively
- How to coach your team
- The key to being assertive and delegate
- How to deal with conflict
- How to deal with difficult people
- How to be organised and get things done
