Publisher's Synopsis
Your HCX comprehensive guide to Blossom as HC-CX Professional. This CX guide has been created as a compendium and playbook for participants of Wow Now H-CX Masterclasses. Nevertheless, it can represent also a standalone compendium including all the CX most essential concepts for anyone wanting to better understand the disciplines of CX, which elements are part of it, and what are the topics' knowledge required to prepare for the CCXP exam. This edition has a different trim size.
Latest content updated in October 2021.
