World Class Shipboard Hospitality

World Class Shipboard Hospitality A Practical Guide to Post COVID Cruise Ship Guest Satisfaction and Service Personnel Operating Standards

Paperback (01 Jan 2023)

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Publisher's Synopsis

"This text provides a comprehensive overview on how modern cruise ships are run, covering the most important topics of today's shipboard operation involving Deck, Engine and Hotel divisions, with a focus on the recent innovations in the Culinary Arts, Entertainment productions, Spa and Beauty facilities and a specific reference on how to maximize "onboard revenues" such as Casino, Bar, Duty-Free Shops, Shore Tours, Photo Gallery, and onboard Art Auctions. A special chapter is dedicated to the procedures to prevent virus outbreaks including Norovirus and Coronavirus. The Manual is addressed to all those who want to get an unbiased understanding of today's cruise industry such as worldwide media professionals, tourism and hospitality college teachers, cruise industry administrators, product and service suppliers, crew manning agencies and business executives. It can also be a guide for marine, tourism, and hospitality students to learn fr

Book information

ISBN: 9781627344173
Publisher: Universal Publishers
Imprint: Universal Publishers
Pub date:
DEWEY: 387.542
DEWEY edition: 23/eng/20220916
Language: English
Number of pages: viii, 314
Weight: 476g
Height: 155mm
Width: 234mm
Spine width: 20mm