Publisher's Synopsis
Employee experience matters as much as customer experience, and businesses must master the art of delivering impeccable employee support to stay competitive in today's post-pandemic, work-from-anywhere environment. For business leaders who constantly look for better solutions to improve their processes, this book is an inspiring and elucidating piece of work that takes you on a journey of the evolving digital workplace and end-user support services.
Based on true events that occurred during the post-pandemic phase, the book revolves around the multiple challenges faced by C-level executives from different businesses across industries. To improve support for remote and in-office workers, they turned to automation to ramp up employee services and speed response times, followed by some heated-up board conversations and examples of decision-making in different scenarios. Can Workelevate live up to their expectations? Well, read it for yourself.
