Paperback (13 May 2004)
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David Freemantle turns conventional wisdom on its head as he asserts that with wide choice available in the marketplace, customers will tend to deal with companies whose staff appeal to them rather than mere products, services and prices.
| ISBN: | 9781857882063 |
| Publisher: | Hodder & Stoughton |
| Imprint: | Nicholas Brealey Publishing |
| Pub date: | 13 May 2004 |
| DEWEY: | 658.8342 |
| DEWEY edition: | 21 |
| Number of pages: | 288 |
| Weight: | 380g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 28mm |
