Publisher's Synopsis
Juanita Coley - The Contact Center Whisperer
From teen mom to Mrs. Corporate America, Juanita Coley's journey in Workforce Management (WFM) is a story of resilience, innovation, and transformation. Known as the "Contact Center Whisperer," Juanita built her expertise from the ground up-starting as a call center agent, discovering a Blue Pumpkin user guide, and cultivating a passion for WFM that would lead her to shape operational strategies for industry giants. Now, as CEO and Founder of Solid Rock Consulting, she's sharing her 20+ years of WFM mastery to drive real impact.
- Master the core pillars of WFM, from data gathering and forecasting to scheduling and real-time management.
- Elevate your approach, using WFM to bridge CX, EX, and business profitability for a human-centered experience.
