Publisher's Synopsis
Have you ever noticed a flock of geese flying in formation, each taking a turn leading the flock while the rest glide in the wake? This highly specialized flying technique is more than just aesthetics, it's a form of "virtual leadership" that enables the geese to fly longer and further as a group than as individuals. Instead of one traditional leader, each of the individual geese act as empowered leaders sharing equally the responsibility of achieving the common goal of the group. How can businesses achieve this same type of leadership and productivity? Can the underlying principles of ISO 9000 apply to a style of management? If so, how do you implement it so that it becomes a cultural change within your organization? This book discusses these questions and demonstrates how to best implement the ideas of a quality management system in the practical everyday activities of business.
