Publisher's Synopsis
The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office.
Read on to discover:
- What a profitable front desk looks like and how to know if you have one.
- Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket.
- Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day.
- What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny.
- How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice.
- How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance.
- The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
