Publisher's Synopsis
The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware and VeriSMT - Foundation Study guide. This training material covers the syllabus for the VeriSMT Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMT Foundation certification. VeriSMT Foundation consists of two parts: VeriSMT Essentials and VeriSMT Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMT Plus training only. When they pass the VeriSMT Plus exam they receive the VeriSMT Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMT Essentials training only. Students who pass the VeriSMT Essentials exam, receive the VeriSMT Essentials certificate. If they pass the VeriSMT Plus exam later, they will automatically receive the VeriSMT Foundation certificate. The courseware covers the following topics: The Service Organization (Essentials) Service culture (Essentials) People and organizational structure (Essentials) The VeriSMT model (both) Progressive practices (Plus) Innovative technologies (Plus) VeriSMT is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMT is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMT is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
