Using Counselling Skills on the Telephone and in Computer-Mediated Communication

Using Counselling Skills on the Telephone and in Computer-Mediated Communication

3rd Edition

Paperback (10 Dec 2007)

Not available for sale

Includes delivery to the United States

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Publisher's Synopsis

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

Book information

ISBN: 9781898059752
Publisher: PCCS
Imprint: PCCS
Pub date:
Edition: 3rd Edition
DEWEY: 361.06
DEWEY edition: 22
Number of pages: 170
Weight: 286g
Height: 234mm
Width: 158mm
Spine width: 10mm