Publisher's Synopsis
Information provision is central to government policy in health and social care. One of the current objectives of Quality Protects is "To ensure that parents and disabled children are provided with information about services from the statutory and voluntary sector on an inter-agency basis". This report is directly relevant to this objective and provides information about parents' criteria for good information provision. It also presents a model of good practice based on parents' assessments of a range of information provision. Examples of different aspects of good information provision are outlined and the report will assist the relevant agencies to meet the Quality Protects objective.;The report demonstrates that parents with disabled children want to receive short, summary information guides to local services, and more informative in-depth booklets about local and national support. It emphasizes the importance of clearly written information booklets with easy to use indexes and colour and images to make them interesting. In addition, it suggests that booklets, leaflets and videos are not enough by themselves. Parents want personal contact with a "key worker" or "facilitator" who will guide them through the maze of information potentially available.
