Publisher's Synopsis
For courses based on the ISO 9000-2000 series of quality standards as a primary text, and as a supplemental text for courses in Quality Control, Quality Management, and Industrial Safety.
As organizations that compete in the global marketplace seek to achieve peak performance, world-class quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource/teaching guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization.
