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Understanding Customer Service

Understanding Customer Service Updated Edition

Paperback (23 May 2023)

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Publisher's Synopsis

What is customer service?
What is customer sensitivity?
How do you feel when a customer vent on you?
How to handle customer relations?
How to close loop customer calls?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots.

Authors share their life experiences about customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

Book information

ISBN: 9798395751911
Publisher: Amazon Digital Services LLC - Kdp
Imprint: Independently Published
Pub date:
Language: English
Number of pages: 82
Weight: 91g
Height: 203mm
Width: 127mm
Spine width: 4mm

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