Publisher's Synopsis
What do you do when your client asks you to prepare a half-day course covering every aspect of communication? What do you do when you find yourself arriving two hours late for your time management seminar? How do you deal with the participant who never participates? Or the one who wonÆt stop talking? - - Lucy Seifert and Mary Stacey confront these and many other monsters in this entertaining trek through the training jungle. To supplement their own extensive experience they invited numerous colleagues to share their tales of the good, the bad and the unexpected. The result is a book that covers all the key elements of the training process, from handling the client/sponsor before the course to reflecting on the lessons to be learned afterwards. There are chapters on being a new trainer; on the various types of troublesome trainee; on coping with treacherous hardware; on group dynamics. As with any other human activity, training involves highs as well as lows, and the authors celebrate success and satisfaction, with stories that reflect what they call æthe magic of trainingÆ. And they pay particular attention to looking after your own needs both as an individual and a professional. - - For each topic they describe the problem, give examples and present a range of possible solutions. They take the view that there is rarely one æright answerÆ: choose the response that best fits your own style and circumstances. - - Troubleshooting for Trainers is destined to become a standard text for training professionals everywhere.
