Publisher's Synopsis
Transforming public institutions is not an easy task. Every change is resisted by people. E-Governance is the dream of our country and therefore it is being pushed by the present governments. However, government employees try to create hurdles in the path of e-governance. However, this book presents a rare case study on a person, who worked very hard to introduce e-governance and ensured that this was successful and impact making. His initiatives have transformed a government department into a public service oriented agile and enabling institution, which is being looked upon with great respect and which is able to contribute to the field of research and advanced studies in the field of History. This book is based on data collected through interviews and discussions.
