Publisher's Synopsis
There are many books on Total Quality Management, but this is the first written specifically to help trainers introduce or run a TQM system. Written in a direct and participative style, using case studies, questionnaires and trainers tips, this practical guide will help trainers to: +Act as consultants as well as deliverers of information+Work at all levels in the organization+Facilitate the continuous process of change that TQM demandsNow fully up-dated to reflect changes in TQM training, the book also includes details on Business Process Improvement.
