Paperback (30 Sep 1992)
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Total quality management (TQM) is a concept of integrated management techniques designed to encourage customer service improvements and profitability. Illustrated with case studies, this manual explains how company trainers have a crucial role to play in introducing TQM to their companies.
| ISBN: | 9780749407544 |
| Publisher: | Kogan Page, published in association with the Institute of Training and Development. |
| Imprint: | Kogan Page, published in association with the Institute of Training and Development. |
| Pub date: | 30 Sep 1992 |
| DEWEY: | 658.56207155 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 181 |
| Weight: | -1g |
| Height: | 216mm |
| Width: | 168mm |
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