Publisher's Synopsis
The tourism industry is a global industry that is concerned with the travel for business or pleasure. It may be domestic or international. The diverse industries that benefit from tourism are transportation services, hospitality services and entertainment. Hospitality services include accommodation services in hotels, motels and resorts, as well as event planning, theme parks, cruise line, transportation, etc. The management of lodging or hotels includes the management of hotel staff, upkeep of sanitation and services, sales and revenue management, guest satisfaction, customer service, etc. This textbook elucidates the concepts and innovative models around prospective developments with respect to tourism, hotel management and hospitality. The topics included herein are of utmost significance and bound to provide incredible insights to readers. This book is meant for students who are looking for an elaborate reference text on these industries.
