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This report identifies and evaluates assessment tools and methods that measure public perceptions about drinking water quality and water utility services. It centers on the use of a structured questionnaire with focus groups and interviews face-to-face, mailed, or over the telephone. Five case studies illustrate application of different survey tool
| ISBN: | 9781583211328 |
| Publisher: | AWWA Research Foundation and American Water Works Association |
| Imprint: | AWWA Research Foundation and American Water Works Association |
| Pub date: | 01 Jan 2001 |
| DEWEY: | 363.610688 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 134 |
| Weight: | 430g |
| Height: | 266mm |
| Width: | 209mm |
| Spine width: | 12mm |
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Paperback
Published 01 Oct 1996
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