Publisher's Synopsis
The pensions ombudsman is now the most important figure in occupational pension scheme governance. His ability to hear cases from scheme members at no cost to themselves and the very high productivity of his office mean that pension scheme trustees, employers, administrators and advisers are more accountable than ever. This text provides an analysis of the caseload and determinations of the pensions ombudsman, looking at trends during the years and providing in-depth insights into decisions. It also provides tips on avoiding costly disputes and a guide to best practice in scheme governance and administration.
