To Satisfy & Delight Your Customer How to Manage for Customer Value
Hardback (27 Nov 1996)
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Book information
ISBN: | 9780932633354 |
Publisher: | Dorset House Pub. |
Imprint: | John Wiley & Sons, Inc. |
Pub date: | 27 Nov 1996 |
DEWEY: | 658.562 |
DEWEY edition: | 20 |
Language: | English |
Number of pages: | 290 |
Weight: | 748g |
Height: | 266mm |
Width: | 190mm |
Spine width: | 19mm |