Publisher's Synopsis
Describes each step in developing customer focus, looks at the experiences of customers during a business transaction, and suggest ways to exceed customer expectations.
The Wow Factory Creating a Customer Focus Revolution in Your Business
Hardback (10 Nov 1994)
Not available for sale
Includes delivery to the United States
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Book information
| ISBN: | 9780786303861 |
| Publisher: | McGraw-Hill Education |
| Imprint: | McGraw-Hill |
| Pub date: | 10 Nov 1994 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 172 |
| Weight: | 340g |
| Height: | 215mm |
| Width: | 146mm |
| Spine width: | 19mm |
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