Publisher's Synopsis
More and more organizations are using teams and reaping the extra performance results that come with melding skills, experiences and insights of small groups of people working as real teams.;Katzenbach and Smith declare teams to be one of the most powerful elements for businesses to meet the challenges of the future - from reengineering to total quality to faultless customer service. Based on hundreds of interviews with team members from a variety of companies and organizations, this book shows why teams work, and explains how to set up and get real results. They provide dozens of real accounts and case studies that illustrate successes and failures, and demonstrate what can be learned from these examples.;Douglas K. Smith is the co-author of "Fumbling the Future: How Xerox Invented and Then Ignored the First Personal Computer".
