Publisher's Synopsis
Over the last few years, the use of performance indicators has become widespread in public services. The first edition of this book, with its thorough review of the key issues in the development of performance indicators, made an immediate impact on the expanding field of performance measurement in higher education. It is widely quoted and used by higher education administrators and scholars in the field and has already become a source book for many workshops and conferences. The book has been thoroughly revised to take account of the most recent developments in the practice, literature and potential use of performance indicators. It includes a survey of the literature developed in the USA, the United Kingdom and other OECD countries. It surveys the use of performance indicators of teaching, of research and of administration, and it offers suggestions on how they might be developed and used. This new edition comprehensively updates the state of the art.
