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The Ultimate Question 2.0

The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World

Revised and expanded Edition

Hardback (20 Sep 2011)

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Publisher's Synopsis

About the Publisher

Harvard Business Review Press

Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School. Our mission is to improve the practice of management in a changing world. This mission influences how we approach what we do here and what we believe is important.

Book information

ISBN: 9781422173350
Publisher: Harvard Business Review Press
Imprint: Harvard Business Review Press
Pub date:
Edition: Revised and expanded Edition
DEWEY: 658.872
DEWEY edition: 22
Language: English
Number of pages: 290
Weight: 536g
Height: 233mm
Width: 163mm
Spine width: 25mm