Publisher's Synopsis
If your goals include not only the enhancement of your company or organization as an entity, but a complete improvement of every department's performance? It is time for you to discover innovative ways to improve the workplace stress and atmosphere around you. These changes need to be conducive to achieving company and personal goals. In order to see the goals you have set actually come to bear fruit you will need to identify and cope with any type of conflict that exists in any situation!This book will help everyone in the company by providing you techniques that will enable everyone to clear up disagreements and conflicts. You will even be given tools that can convert disagreements into a creative force that benefits your company or organization. Table of Contents LEMONS INTO LEMONADE CONFLICT MANAGEMENT SKILLS Two Kinds of Conflict Conflicts that are Personal Substantive Conflict or Disagreements Over Company Issues What is the Cause of Conflict Which Prevents Productivity? Conflict at Work Defined SOURCES OF ANTAGONISM The Problem's Root The Direct Cause The Contributing Factors THE PURPOSE OF MANAGEMENT: WHO THEY ARE & WHAT THEY DO There is more to it than Just Clearing Things Up Make information available to your staff regarding problem solving and conflict resolution. AN ATMOSPHERE OF TRUST Power: Is there more than one kind? SIDE-STEPPING PROBLEMS THAT STEM FROM POLICY Reducing Conflict Based on Policy PROPERLY MANAGING CHANGE WHY RESIST? EMPLOYING A HIGH QUALITY TEAM ETHICAL BEHAVIOR & MANAGEMENT
