Publisher's Synopsis
This classic book is updated with timeless wisdom for today's Service Support conditions...
This book includes updated documents, whose perspective incorporates the realities of today's marketplace, draws parallels between Phillips's examples and today's headlines, and gives readers a more thorough understanding of how to apply Phillipss principles.
Vital and indispensable, this edition of 'The Service Support Handbook' is the most important book you will ever read on how to reach your Service Support goals.
PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Service Support goal.
