Publisher's Synopsis
Sooner or later, every executive has to confront problems that seem to be built into the way the business was designed, maintained, and managed. Whether it's information overload, profit margin issues, or adapting to new regulations, popular best practices don't solve those problems. High-level executives, it turns out, are often the least able to diagnose--much less solve--an organization's systemic problems. Hans Norden draws on a wealth of experience in in-house change management to help both established and up-and-coming C-suite leaders analyze the problems and create authentic, sustainable solutions. In The Root Cause, listeners will learn how executing change initiatives requires a different form of leadership than routine operations. Norden explains why systemic problems fester, manifesting as disruptions in the workflow of different departments and levels in the company. While top-down management may work on a day-to-day basis, managing and fixing systemic problems requires intelligent collaboration with other management levels to implement improvements. Providing a clear, step-by-step road map to diagnosing issues and establishing authentic, holistic, and sustainable solutions, The Root Cause shows leaders a way to solve the seemingly unsolvable problems--and prevent more from arising in the future.
