The Key Note Guide to TQM - Key Note Report S.

This book aims to help readers make the right decisions about quality in his/her organization. Drawing on published survey findings, company experience and expert comment, Key Note provide an evaluation of Total Quality Management, its costs, its benefits and its implications. The guide takes the reader step-by-step through each aspect of TQM answering questions which readers need to know.;Starting with definitions, this guide explains fully the theory behind TQM and the different approaches to it. What does TQM seek to achieve? How does it work? How do approaches differ? Which approach might suit your needs?;The guide then goes on to look at the implications of a TQM programme for an organization. It covers the cost in time and money and looks at when you can expect a payback.;In addition, the book explains what BS 5750 is and examines what this standard means and whether it is really needed.;In assessing whether TQM works, Key Note examines the results of recent surveys. It looks at what can be learnt from these results and company experiences. Readers can use this guide to find out which elements of TQM appear to make it work and what can make it fail. The report also looks at what will be expected of a total quality company in the future.;Finally, the book provides details of TQM consultants and advisers. It looks at consultancy costs, whether a consultancy is needed or whether a do-it-yourself approach will produce the same results.