Book (31 Dec 1996)
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This work explores what employers and managed care companies are doing to measure patient satisfaction with hospitals and clinics, what they do with the information obtained, and how customer satisfaction impacts a hospital's future revenue.
| ISBN: | 9780786308934 |
| Publisher: | Irwin Professional |
| Imprint: | Irwin Professional |
| Pub date: | 31 Dec 1996 |
| DEWEY: | 362.1068 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 217 |
| Weight: | 499g |
| Height: | 229mm |
| Width: | 152mm |
| Spine width: | 24mm |
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