The Healthcare Customer Service Revolution

The Healthcare Customer Service Revolution The Growing Impact of Managed Care on Patient Satisfaction

Book (31 Dec 1996)

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    Publisher's Synopsis

    This work explores what employers and managed care companies are doing to measure patient satisfaction with hospitals and clinics, what they do with the information obtained, and how customer satisfaction impacts a hospital's future revenue.

    Book information

    ISBN: 9780786308934
    Publisher: Irwin Professional
    Imprint: Irwin Professional
    Pub date:
    DEWEY: 362.1068
    DEWEY edition: 20
    Language: English
    Number of pages: 217
    Weight: 499g
    Height: 229mm
    Width: 152mm
    Spine width: 24mm

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