Paperback (30 Jun 2001)
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This book looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
| ISBN: | 9781870471916 |
| Publisher: | Management Pocketbooks |
| Imprint: | Management Pocketbooks |
| Pub date: | 30 Jun 2001 |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Number of pages: | 105 |
| Weight: | 108g |
| Height: | 105mm |
| Width: | 148mm |
| Spine width: | 6mm |
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Paperback
Published 18 Jun 2020
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