Publisher's Synopsis
Tells how to write letters in response to blunders, complaints, mistakes, and misstatements, provides sample letters for fifteen situations, and analyzes the approach each one takes.
Paperback (23 Feb 1993)
Not available for sale
Includes delivery to the United States
Out of stock
Tells how to write letters in response to blunders, complaints, mistakes, and misstatements, provides sample letters for fifteen situations, and analyzes the approach each one takes.
ISBN: | 9780133504224 |
Publisher: | Prentice Hall |
Imprint: | Prentice Hall |
Pub date: | 23 Feb 1993 |
DEWEY: | 808.042 |
DEWEY edition: | 20 |
Number of pages: | 266 |
Weight: | 450g |
Height: | 230mm |
Width: | 152mm |
Spine width: | 20mm |