Publisher's Synopsis
"As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not be ready to overcome a hostile work environment, a catastrophic disruption in workflow, or any other of a multitude to challenges that can arise, seemingly from nowhere. Paul Falcone, author of 101 Tough Conversations to Have with Employees and HR and leadership expert will help you master unforeseen challenges in the workplace, including: Individual Crises: Whether issuing disciplinary actions, losing a key member of the team, delivering bad news to your boss, or even being set up for pretaliation, there are steps you can take to overcome these challenges. Departmental or Team Crises: Inheriting a new team can be tough and, even worse, handling internal disputes can cause a serious disruption in workflow and impact a team's energy. Company Crises: When the company faces challenges, they often pass that stress to managers. As a manag
