Publisher's Synopsis
The authors found that A-76 cost comparisons appear to generate cost savings, but at the cost of degraded employee morale and customer service. This documented briefing discusses A-76--the Office of Management and Budget's circular that outlines the procedures for conducting a cost comparison of private-sector and in-house performance of commercial activities. The author s found that there are considerable concerns with A-76, including its length and adverse effects on employee morale and customer service. However, despite these concerns, there may not be a way for commensurate savings to be achieved without A-76.
